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The Customer
The customer develops and distributes highly functional
“Recruiter friendly” software based on ACT!
– the world’s leading sales management/contact
management software product. Best Software came out
with a new version of ACT - ACT! 2005, in the beta phases.
Best Software provides its partners with the ACT SDK
for developing the tool over the same ACT! Database.
Objectives
• Develop the
ACT! Attachment search tool, which would have features
to search documents and files attached in the ACT! Contacts,
groups and histories
• Understand and evaluate the ACT! 2005 SDK provided
for developing the tool
• Develop a professional GUI on windows box for
this purpose
Solution
• Hanu Software
followed its five phase offshore delivery model to cater
to the needs of the customer. The requirement was provided
by the customer and coordinated by the Hanu Software
US office.
• Detailed design and development was carried
out at Hanu Software’s offshore delivery center
based in Gurgaon, India.
• Hanu Software implemented the ACT! .NET SDK
based attachment search utility with features like wild
chararacter searches, look ups, history and other advanced
features that were needed in the tool.
• Customer interaction – weekly teleconferences
were held (using the VoIP telephone service installed
at the Hanu Software offshore center) to keep the customer
up to date on their progress and also to discuss open
issues. Query resolution through emails, chat and voice
chat were used as needed. As required by the Hanu Software
development process, weekly progress reports including
timesheets were also submitted to the customer.
• Once the development was over, the QA group
started the System Testing using the system test cases.
Any defects found during the System Testing got reported
to the development team.
• After the QA verification, the system was delivered
to the customer. The Hanu Software offshore team helped
the customer with the installation of the system.
Benefits to
the client
• Cost Effective
Product Development – By outsourcing the development
of this application to Hanu Software, the customer saved
a lot of money, which was later used for the promotion
of the system.
• The project was delivered in a zero defect state
and acceptance testing phase was very quick and smooth.
• Hanu Software utilized the sourcing bandwidth
and developed the tool in a very short time, thereby
providing the customer a win over time to market factor.
• Hanu Software utilized its .NET Center of Excellence
for development, where all the necessary processes,
technical expertise and tools on .NET framework are
ready for world-class solutions to be developed by Hanu
Software. |
