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The Customer
John Wiley &
Sons is a global publisher of print and electronic products,
specializing in scientific, technical, and medical books
and journals, professional and consumer books and subscription
services, and textbooks and other educational materials
for undergraduate and graduate students as well as lifelong
learners. It has approximately 15,000 active titles
and about 400 journals, and publishes more than 1,500
new titles in a variety of print and electronic formats
each year. With about 2,700 employees worldwide, it
has operations in the United States, Europe, Canada,
Asia, and Australia.
The Challenge
The customer needed
to provide its sales representatives a tool to demonstrate
a variety of CD-based products. The online marketing
group was looking for a web-based tool at the administration
level to create “start-finish” tours and
topic tours. The customer wanted the navigation system
of the demo site to be flexible, powerful and user friendly.
It was crucial to the success of the project that the
tool was easy to learn and use because of the number
and variety of products each representative would sell.
The other
important objectives to be met were of:
Scalability –
to handle increasing transaction loads arising from
growing use
Flexibility – modify the look and feel without
altering architecture
Portability – run on any commercially available,
standard and open platforms
The Solution
Hanu Software worked
with the end-users to gather the requirements through
a uniquely designed user interview process. After an
analysis of the requirements, Hanu Software designed
a content management web-site that allowed the customer
to achieve its objectives.
Hanu Software’s core contribution has been in
the areas of requirement gathering and analysis; it
involved study and assessment of the customer’s
needs and business processes. Hanu Software was able
to design and develop the new system through its proven
software development methodology.
Application
Development: Hanu Software became responsible
for developing the application. The detailed design
and development was done with the project team which
consisted–a Project Manager, a Technical Lead,
a QA Lead and 4 Java developers. While developers were
writing the code, the QA Lead prepared the System Test
Cases. The System Test Cases were used to verify that
all the requirements had been coded properly.
System Test: The system test was conducted
at Hanu Software’s offsite facility in NJ followed
by the onsite customer acceptance test.
Deployment Support: The application
was developed using the TomCAT application server and
the MySQL database server. However the deployment was
done on WebSphere and Oracle. During the deployment,
the Hanu Software team worked side by side with the
customer’s deployment team.
Stress Test: Once the acceptance test
was done, the customer proceeded to the Stress Test.
Hanu Software supported the stress test through its
valuable resources.
Business Gains
The customer is gaining
a lot with the new web-based presentation system, as
it will increase sales of its eProducts and the visibility
of higher education in the E-marketplace. The end-users
of the site, such as sales representatives and other
public users, feel much more comfortable using the new
system and can explore many more tours than before because
of the new easy-to-use and powerful creation tool that
allows the author to create new tours more efficiently. |
